Rewriting the contact center rulebook: Why work-from-home is here to stay and how to manage it successfully

When the COVID-19 pandemic hit, 88% of businesses encouraged or required their employees to work from home. This trend continued into 2021 and 2022, with most organizations adapting to a new, more complex hybrid workforce. Likewise, many contact centers have evaluated more permanent remote working arrangements to support employee satisfaction and build more resilient business operations. It seems work from home is here to stay in a big way. How is your organization managing the transition to remote work?

One Spok customer, UW Health, knew all too well the disruption that can happen at a moment’s notice. During this session, we’ll share four key strategies from their transition to remote work that continues to merit attention in 2022 and beyond. We’ll also discuss some of the challenges that rose along the way and share helpful solutions to overcome them.