Resources

 

 

 

2025 Backstage Pass Website

Webinars

Like our conference, these digital marketing webinars and case studies were created to educate leaders in the healthcare industry on emerging Internet technologies and to provide an environment in which healthcare marketers, Web leaders, IT professionals and strategists can learn from the other attendees and presenters.

 

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The Healthcare Internet Conference (HCIC) is proud to collaborate with Bowstring and Touch Point Media to provide exclusive insights from some of the brightest minds among our speakers and attendees.

Stay connected by tuning into the latest broadcasts, where strategic leaders share their perspectives on emerging trends and pressing challenges in the healthcare industry. Together, we’ll delve into groundbreaking innovations and pivotal policy updates shaping the future of healthcare.

Catch the audio-only episodes on Touch Point Media, available on your favorite podcast streaming platforms.

 

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The Latest Hospital Digital Marketing Articles

 GreyMatters is your hospital digital marketing guide, with articles on hospital digital marketing best practices, trends, updates and more.

Marketers Look to Dedicated Teams to Manage Digital Experience

As customer digital experience becomes more crucial to brands, organizations are shifting the responsibility for digital experience to dedicated teams, according to a new report from Clicktaledigital-team

Rather than giving digital experience responsibility to a few people in marketing/digital departments, brands are recognizing the importance of the digital experience and giving the responsibility to a focused team. The Clicktale survey of over 200 brands from the US and UK found that:

  • 48% of survey respondents have a dedicated digital experience team. 31% reported that marketing handles the digital experience and 27% said their digital team handles the experience piece.
  • 44% of respondents reported that digital experience responsibility is shared across departments.
  • Most commonly, digital customer experience responsibility lies with the design/UX department (54%), the digital analytics team (52%) or the data science team (44%).

Because they know that consumers expect a good digital experience, marketers are placing emphasis on it. Over two-thirds of marketers say they currently compete primarily on the basis of customer experience and it is expected that 81% percent will be competing solely or almost completely on customer experience by 2020.

Is your organization interested in learning more about capturing the Voice of the Digital Customer in order to help prioritize and focus website improvement and enhancement efforts? If so, let Greystone.Net help! Our gSight suite of digital improvement tools, developed in partnership with healthcare marketing researchers Klein & Partners, focuses exclusively on healthcare organizations. For more information, request a demo today!

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